Return & Refund Policy

If you found that Niagawan is not suitable for your business, not a problem at all! You have 30 Day Money Back Guarantee for your Niagawan app subscription.

You have 30 days from the date of your software subscription to request for cancellation. You will receive full refund from us for the software. Just contact our support through Whatsapp 018-4666453 and we will debit the amount to your bank account within 7 working days.

However, this policy does not apply to Niagawan workshop / class that you have registered.

Hosted Services

Niagawan create an account for the Customer and provide to the customer login details for that account. Niagawan hereby grants to the customer a licence to use the Hosted Services during the Term.

The Customer shall use reasonable endeavours, including reasonable security measures relating to Account access details, to ensure that no unauthorised person may gain access to the Hosted Services. Niagawan shall use all reasonable endeavours to maintain the availability of the Hosted Services to the Customer, but does not guarantee 100% availability.

For the avoidance of doubt, downtime caused directly or indirectly by any of the following shall not be considered a breach of this Agreement: a Force Majeure Event; a fault or failure of the internet or any public telecommunications network; a fault or failure of the Customer's computer systems or networks; any breach by the Customer of this Agreement; or scheduled maintenance carried out in accordance with this Agreement.

Niagawan may suspend the provision of the Hosted Services if any amount due to be paid by the Customer to Niagawan under this Agreement is overdue.

Scope of Support

Niagawan shall provide the Support Services to the Customer through WhatsApp during the official operating hours. The scope of support covers basic questions regarding the software, bugs report, etc but does not include job beyong the functionalities of the software such as accounting job, data entry task, audit report check, customisation.

Niagawan shall at its best opinion decide not to attend to support question of the scope or beyond its knowledge.

Customer Data & Confidentiality

Niagawan shall create a back-up copy of Customer Data at least daily, shall ensure that each such copy is sufficient to enable Niagawan to restore the Hosted Services to the state they were in at the time the back-up was taken. In the event that the data need to be restore, the Customer acknowledges that this process will overwrite the Customer Data stored on the Platform.

Niagawan must keep the Customer Confidential Information strictly confidential; not disclose the Customer Confidential Information to any person without the Customer's prior written consent, and then only under conditions of confidentiality; use the same degree of care to protect the confidentiality of the Customer Confidential Information as Niagawan uses to protect its own confidential information of a similar nature, being at least a reasonable degree of care.

Software Indemnity

The Customer will hold harmless, defend, and indemnify Niagawan against any and all third-party claims or liabilities addressed within the scope of this Agreement.

The Customer agrees to indemnify, defend, and hold harmless Indemnitee and each of its respective officers, directors, partners, employees, agents, successors, and assigns, or any of them from all claims, suits, legal actions, assessments, deficiencies, and charges brought against the Indemnitee, and for any costs, fees, liabilities, damages, losses, expenses, and associated attorney fees arising from or incidental to Niagawan.